Returns & Refunds
}
RETURNS & REFUND POLICY
At HONORABLE, we pay special attention to the quality of our products. However, if an item does not suit you, the conditions below apply.
This policy complies with the applicable provisions of the Consumer Code.
---
1. RIGHT OF WITHDRAWAL
In accordance with articles L221-18 et seq. of the Consumer Code, the customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.
However, for reasons of hygiene and brand protection, some items may not be eligible for return (see article 2).
---
2. RETURN CONDITIONS
Returns are only accepted if:
– The item has not been worn, washed or damaged
– The item is returned in its original condition
– All labels are intact
– The return is made within the legal timeframe
HONORABLE reserves the right to refuse any return that does not comply with these conditions.
---
3. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
– Worn, damaged or incomplete items
– Custom or made-to-order items
– Promotional or sale items (unless defective)
---
4. RETURN PROCEDURE
Before any return, the customer must contact HONORABLE via email to obtain validation.
No return will be accepted without prior validation.
The customer must then send the item back to the provided address.
---
5. RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer.
HONORABLE does not cover return shipping costs, except in case of our error or a defective product.
---
6. REFUND
Once the return is received and verified:
– The refund will be made via the same payment method
– The processing time can be up to 14 days
HONORABLE reserves the right to defer the refund until receipt of the returned product.
---
7. EXCHANGES
Exchanges are possible subject to stock availability.
If the desired product is no longer available, a refund will be offered.
---
8. DEFECTIVE PRODUCTS
In case of a defective product:
– The customer must contact us within 48 hours of receipt
– Proof (photo/video) may be requested
HONORABLE will arrange for replacement or refund.
---
9. LIABILITY
HONORABLE cannot be held responsible for improper use of products or damage after receipt.
---
10. CONTACT
For any request:
Email: honorable25contacte@gmail.com
Location: French Polynesia